| New products are a company’s lifeline.
Not only do they have the potential to
attract new customers but they can help you
hang on to current ones by recapturing their
interest. So, when it comes time to launch a
new product or service, it’s important to do
it right. A recent study by Markitecture,
a product-development firm, found that 87%
of marketing executives surveyed said their
company’s success depends on new products,
and nearly three-quarters said new products
are most important to profits over the next
five years.
So, what can you do to make sure your
company’s new products are well received and
generate the maximum amount of interest? By
using promotional products to support your
new product campaigns, you can help make a
good first impression and ensure that the
sentiment will continue. Read on to see how
four different companies poised their
products for success.
Glam Does Fashion
When you’re hooked in to fashion,
there are some events that you just don’t
miss. New York Fashion Week, where designers
unveiled their spring 2006 lines, was
certainly one of those events. So, when Glam
Media wanted to direct readers to its new,
fashion-focused Web site Glam.com, it
couldn’t have picked a better venue.
Glam planned a multifaceted campaign to
get the word out. First, it sent mailings to
100 fashion influencers. Using a white
logoed gift bag and hot pink tissue paper,
the mailings were made to draw attention.
Inside the bag, recipients found a white
keepsake box tied with a big pink
Glam.com-logoed ribbon. Then inside that was
a Glam.com-logoed iPod, complete with
preloaded songs, and big pink logoed
gumballs.
But it was at the many fashion shows
during the week that Glam really got things
going. It took out ads in the fashion week
staple The Daily, advertising the Web site
and telling people to watch out for its
presence around NYC that week. For one, it
wrapped two BMW Z4s with the Glam.com logo
and used the cars to transport tired editors
to and from the shows. The Z4s also shuttled
a number of “Glam Girls” around the city.
Dressed in style savvy jeans, T-shirts and
hats, the girls gave out logoed gumballs and
postcards to Fashion Week attendees.
The launch was a great success, with more
than 100,000 unique users viewing more than
1 million pages in the site’s first week.
“We’re thrilled that Glam.com has completed
an extremely successful launch, and has
become one of the fastest-growing Web sites
to reach women that love fashion and
shopping in just one week,” says Samir Arora,
founder and chairman of Glam Media.
Color was key for this event, says Julia
O’Connor, president and founder of Trade
Show Training Inc. (www.tradeshowtraining.com)
and author of The Trade Show Reader: It
Takes More Than a Display and a Handshake to
Sell at a Trade Show. “Glam.com used pink,
pink, pink in fun ways to attract attention
to this select and media-driven event,”
O’Connor says. “Was the success in reaching
out to just 100 influencers? No, it was in
careful selection of those influencers plus
many more touch points: cars, gals,
gumballs, all in pink. It was a very
experiential marketing event targeted to
influencers at many levels – from those
selected, gifted and fawned over to the
fashion-savvy sidewalk lookers. Glam.com
tried to touch all the bases.”
Audience, Found
Sometimes, the key to getting
people’s attention is catching them off
guard. But surprising today’s
marketing-savvy consumers seems harder than
ever. One solution is placing your marketing
message in an unexpected spot, which is how
Denmark-based Carlsberg brewery spread the
word that it was now importing its beers
directly to the U.S.
Working with communications agency
Cossette Post, Carlsberg decided on
specially printed faux passports that were
strategically placed in taxis, bars, malls
and other public places. “I skip past print
ads every day, but I don’t think even the
most jaded among us would ignore a found
passport in the back of a cab,” says Robert
Reiser, chief creative at Cossette.
The passports were made to look just like
the real thing. With a textured
Carlsberg-green cover, it contained 12 pages
of company information and tips for world
travelers. Mock stamps from around the
world, toasts in 34 languages and the phrase
“May I have a Carlsberg, please?” translated
into various languages were among the
information included.
The international theme perfectly
captured the image the beer-maker intended.
“The Carlsberg drinker is worldly, without
being a snob,” explains Erik d’Auchamp,
marketing manager of Carlsberg USA. “He
likes international food, independent films
and loves travel. And a passport to ‘drink
with a world of friends’ seemed a perfect
fit.”
The campaign launched in key cities in 35
states and generated buzz about the beer,
with favorable coverage in several
publications, including the New York Post,
Chicago Sun-Times and Beverage World.
The promotion worked because it was
unexpected, says Kristin Zhivago, a 35-year
veteran marketing consultant and author of
Rivers of Revenue. “What a great way to
break through the clutter without offending
anyone,” Zhivago says. “What this campaign
does is remind us all that a brand’s story
can be told in a vehicle that we would
normally associate with something else
altogether.”
Teens for Tweety
Relaunching a brand can be even
trickier than presenting something entirely
new. That’s what Warner Bros. faced when it
wanted to build on the popularity of Looney
Tunes’ classic character Tweety. Realizing
the canary’s popularity with tweens and
young women, Warner set out to reposition
the character as a lifestyle brand.
To start, two trend-setting boutiques
rolled out Tweety merchandise just in time
for summer. Kitson in Los Angeles and Scoop,
which has locations in New York City, the
Hamptons, Miami’s South Beach, Las Vegas and
Connecticut, each unveiled the Tweety
collection for a few weeks in May.
In addition, Warner put together street
teams to hit the beaches at the Hamptons;
South Beach, Miami; Huntington Beach, CA;
North Avenue Beach, Chicago; and the Jersey
Shore during summer 2005. “Our street teams
consisted of girls ages 18-24 with a look
and style that would be attractive to
younger girls aged 13-17. They embodied the
image of ‘cute, fun and spirited,’” says
Jordan Sollitto, executive vice president
worldwide marketing and international
licensing for Warner Bros. Consumer
Products.
Arriving in Tweety-edition Volkswagen
Bugs and decked-out in Tweety gear, the
young women on the street team scoured
beaches for young female trendsetters who
would be interested in becoming part of the
“Tweety Squad.” They handed out compacts and
umbrellas bearing the character’s likeness
and asked girls about their friends, fashion
likes/dislikes, etc., storing the
information gathered on PDAs. “Our objective
with this campaign was to build a database
of fashion-forward leaders of girls ages
13-17 and open a dialogue with them so that
they can play a role in helping us
understand what’s important to girls this
age,” Sollitto says. “It’s ultimately being
used to ‘seed’ and test future product
development.”
Not only did Warner Bros. succeed in
making Tweety-logoed items a hot property
for the summer, but it also found a way to
get the attention of teen trendsetters, and
will continue to use their input as the
brand grows. “Our goal is to have
approximately 2,000-3,000 girls on the
Tweety Squad to dialogue with us on trends,
new designs, etc.,” Sollitto says. “Our
early efforts have put us well on our way to
reaching that goal.”
There were three separate elements that
helped make Warner’s promotion a success:
timing, mentoring and interviewing, Zhivago
says, adding, “Note that none of these are
‘selling’ in the traditional sense.” First,
good timing is evident in that Warner knew
the importance of putting the instant
gratification of increased sales aside for
the long-term goal of slowly growing its
market through continued research.
Next, she says, Warner combined mentors
with interviewing. “Imagine how flattered a
young girl would be to have someone just a
bit older, and obviously very cool, approach
her and start asking her questions about
what she thinks. This is the cornerstone for
all successful selling – asking your
customers open-ended questions, and then
actually listening to what they say,” she
says. “Warner interviewed potential
customers in order to understand how their
needs could be met, and will apparently stay
in touch with these individuals over time to
stay in sync with them. That is the secret
to successful marketing and selling, in a
nutshell.”
Backyard Bravado
Movie marketers know one thing when
they release a DVD: There’s a core audience
who loved their movie for one reason or
another and who will certainly buy the DVD
to watch again. But, when a movie’s not a
blockbuster, that audience has potential to
grow. In fact, there may be would-be fans
out there who didn’t see the movie in
theaters but who would enjoy owning the DVD.
That’s the situation that Universal Home
Video was facing before the release of its
Seed of Chucky DVD.
As a way to reach the maximum number of
people, Universal teamed with promotional
consultant Terry Mitchell to create a
campaign promoting the release. The target:
broadcast journalists who can get the word
out. “Universal wanted something it could
send to major broadcast journalists in the
hope of generating additional coverage for
the movie,” Mitchell says.
The fact that the DVD release date was
near Father’s Day became an important part
of the campaign, Mitchell says. “Since the
movie was about Chucky’s offspring, we
thought that would be a good theme to
pursue.”
They decided to take a common Father’s
Day tradition – the family barbeque – and
imagine it Chucky-style. A backyard grilling
kit was sent to 100 journalists nationwide.
Each kit contained an apron bearing the
film’s name, the DVD release date, the
phrase “Who’s Your Daddy?” and two
doll-sized “bloody” handprints; a chef’s
hat; a bottle of Chucky barbeque sauce; and
a fake plastic cleaver.
The promotion helped Seed of Chucky earn
coverage from various outlets, and the DVD
debuted as fifth on DVD sales charts and
sixth on rental charts for the week it was
released. “Universal was very happy with
it,” Mitchell says. “They considered it a
very successful promotion.”
It was a promotion that was appropriate
for its market, O’Connor says. “I hate
violence, so this case study is not my cup
of tea … but I acknowledge that there is a
market for this genre,” she says. “For the
selected journalists, it was a barbeque
bonanza – all the good stuff for daddy’s day
plus some gore to write about. When it works
– and fifth is a good place – then it is
successful.”
Karen Akers is associate editor of
Successful Promotions.
Picking The Right Products
|
|
|
One of the most important
parts of any launch is finding
the products to carry your
message. After all, it’s the
products that will help you
grab your audience’s
attention, and that can
continue to tout your brand
long after the initial launch
is over. Here are some tips on
finding that perfect product.
Eye-popping colors. Warner
Bros. used Tweety yellow and
Glam.com used hot pink, but
both got the same result: high
visibility. When you’re trying
to generate grassroots
interest, it’s good to stand
out from the crowd.
Hints of humor. As a
franchise that can be
tongue-in-cheek, Chucky
marketers would be remiss to
not include something humorous
in a film promotion. By
choosing products that point
to a barbeque gone wrong, they
not only tied into the current
holiday (Father’s Day) but
also the movie’s plot and
twisted sense of humor.
Something to show off. By
giving recipients something
desirable, you’ll likely gain
their appreciation as well as
the interest of envious
friends and co-workers. The
Glam iPods and Tweety compacts
are both things that are
highly desirable to their
target audiences – and their
friends.
Personal touch. Whether it’s a
handwritten note or a
customized item, adding
something personal to a
promotional package can make
its message more meaningful.
For example, by programming
its iPods with a custom
playlist, Glam not only gave
recipients something they
could use right out of the
box, but also something that
was unique.
Continuity. No matter what
products you choose, it’s
important to keep some type of
theme running throughout the
promotion. For Tweety, it was
the character’s signature
color, along with stylized
graphic elements like hearts
and flowers, that tied
everything together.
Surprise me. One way to
make sure your message is
memorable is to use products
in an unexpected way.
Carlsberg did it perfectly
with its faux passports in
taxis campaign. Not only did
it immediately grab the
attention of the person who
found it, but it also included
useful information about the
product and travel in general
to make sure the item was
worth keeping. |
|
|
|