If you have questions regarding your order or the items in this online catalog please contact our Customer Service Department at 1-888-532-4482, or click here info@awardsplus.net . Our Customer service Department will be happy to assist you with any questions you may have.

You can shop online with confidence, knowing that the financial and personal information you submit is secure. This site uses secure commerce technology. All of the data that you enter on your checkout page, including credit card information, is encrypted while traveling the Internet and cannot be intercepted for fraudulent use. For your record, when you purchase a product and check out, print the screen so you have a paper record of your purchase. You will need your order number for follow up with our customer service department.

Prices include amount of engraving, imprinting or etching that is appropriate for item ordered, in one location. Excessive text, second sides or additional locations may result in additional charges. One logo or signature is also included, additional logos or signatures $4.00 each. Some items (etched marble and crystal for example) may require a Setup Fee, which is indicated with the item pricing. There is typically only one Setup Fee for all items of a common type. For instance, if you ordered five pieces of a crystal vase, only one Setup Fee would apply for all five. This allows you to spread the cost of each Setup Fee across the total number of awards of a common type. Our Setup Fees include the cost of prepping each item for etching or engraving.

Please include the date of your event or presentation with your order.

Normal Production time is 5 to 7 working days. Some special order items, such as Custom Medallions, may require additional time. Approximate delivery time will be confirmed upon order. Please be sure to inform us of your event date. Special rush services are available on most items. Please confirm availability prior to ordering.

Expedited Service is 10% additional (of entire order) for shipment or pickup within 48 hours. ($10 minimum).

Express Service is 20% additional (of entire order) for shipment or pickup within 24 hours. ($15 minimum)

Expedited and Priority Express Services are subject to availability of inventory and production capacity. Special rush services DO NOT include special shipping charges necessary to meet customer deadline.

All plaques are individually packaged. Trophies and other items are wrapped and boxed.

Split and Drop Shipments – Add $5.00 per location. All domestic orders will be sent from Marshall, Minnesota via UPS ground transportation unless otherwise requested. If faster delivery is necessary, please specify desired shipping and contact our customer service department for stock availability and rush processing availability.

Claims & Damages

Inspect your order when it arrives. It is the responsibility of the customer to make claims with the carrier. We will assist in every way possible. Remember to retain all packing materials and cartons, shipping labels and packing slips if your order arrives with shipping damage. Contact the carrier right away if you discover damaged product.

Applicable sales taxes will be added to each total order (subtotal + shipping) shipped to a Minnesota location. We do not collect sales taxes when orders are shipped to any location outside of Minnesota.

All costs incurred up to cancellation will be billed. Orders being changed after work has been started will be subject to additional charges.

No products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, although in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

Returns and/or Exchanges are accepted within 30 business days of order receipt. To return an item, please follow these steps:

1) Obtain a Return Authorization Number from Customer Service at 1-888-532-4482 and make sure you place the Return Authorization Number on the shipping label. Include a copy or the original packing slip that accompanied your order along with your return address.

2) Ship your return to:

Awards Plus
Customer Service Department
233 West Main Street
Marshall, MN  56258